Sample test title - Should break down the speaker roles: bottom for media and speakerphone, earpiece for calls. Emphasize that the earpiece has a dedicated function. Since videos use the bottom speakers, it confirms those are fine, isolating the issue to the earpiece. They might be looking for reassurance that their phone isn’t completely broken. Or they’re trying to avoid repair costs by hoping it’s a software glitch. But the consistent hardware explanation is crucial here. Also, consider their

Sample test description Should break down the speaker roles: bottom for media and speakerphone, earpiece for calls. Emphasize that the earpiece has a dedicated function. Since videos use the bottom speakers, it confirms those are fine, isolating the issue to the earpiece. They might be looking for reassurance that their phone isn’t completely broken. Or they’re trying to avoid repair costs by hoping it’s a software glitch. But the consistent hardware explanation is crucial here. Also, consider their possible next steps. They might need actionable advice, like cleaning the earpiece or seeking repair. Highlight the key takeaway: bottom speakers working means the main audio system is okay, but the earpiece needs attention.Should break down the speaker roles: bottom for media and speakerphone, earpiece for calls. Emphasize that the earpiece has a dedicated function. Since videos use the bottom speakers, it confirms those are fine, isolating the issue to the earpiece. They might be looking for reassurance that their phone isn’t completely broken. Or they’re trying to avoid repair costs by hoping it’s a software glitch. But the consistent hardware explanation is crucial here. Also, consider their possible next steps. They might need actionable advice, like cleaning the earpiece or seeking repair. Highlight the key takeaway: bottom speakers working means the main audio system is okay, but the earpiece needs attention.